When tech
glitches,
I don't.
Taking care of headaches faster than Advil.
Data recovery, security, repair, and automation — handled by one person who actually picks up the phone. No ticket queues, no runaround.
Server down at 2am? Drive making that noise?
When something critical breaks, you don't have time for a ticket queue. Reach me directly and I'll triage it fast — same person, every time, no call-center handoff.
What I fix
Four things, done properly. If your problem doesn't fit a box, ask anyway — most don't.
Data recovery
Dead drives, corrupted partitions, accidental deletes, failed RAID, water-damaged laptops. If the data exists, I'll find it.
Network & security setup
Lock down your home or small office. Firewalls, VPNs, Wi-Fi that actually reaches the back room, and audits that find the holes first.
PC repair & troubleshooting
Won't boot, runs hot, blue-screens, crawls. Hardware swaps, OS reinstalls, malware cleanup, and honest answers on what's worth fixing.
Custom dev & automation
Scripts and tools that delete the boring parts of your week. Scrapers, schedulers, bots, and glue between apps that were never meant to talk.
Tell me what broke
Fill this out and it lands in my inbox. The more detail, the faster the fix.
By sending, you agree to the terms & liability and privacy note. Back up important data before any work.
Or reach out direct
Prefer to skip the form? These all land in the same place. Emergencies jump the line.
The receipts.
Five years, a workbench full of dead hardware, and a habit of finishing what I start. Started on a repair-shop counter, ended up the person people call when the off-the-shelf fix didn't work.
How I got here
Independent IT & security specialist
Went solo. 180+ clients across recovery, security hardening, and automation — from freelancers who deleted the wrong folder to small offices with no IT department and a server making a noise it shouldn't.
Started taking authorized security audits
Began doing permission-based vulnerability assessments for local businesses — finding the open ports, weak configs, and default passwords before someone less friendly did. The grey turned into a paying skill.
Recovered a small firm's ransomware-locked server
No clean backup, half the team panicking. Pulled the salvageable data, rebuilt the machine, and locked the door that let it in. Back to working order in two days.
Bench technician, computer repair store
Where it started. Thousands of diagnostics, screen swaps, and "it won't turn on" jobs. Got curious about how the broken stuff actually broke — and how people got into it — and never stopped pulling that thread.
Paper & proof
Got a problem? Let's kill it.
Same person who recovered all those drives is the one who'll answer your message.
Get in touch →Breaches & bad days.
The latest hacks, leaks, and security blowups from around the world — pulled live so you can see what's going wrong out there. Stay paranoid; it's cheaper than recovery.
The fine print.
Plain-language terms so we both know where we stand before any work starts. Last updated: .
1. Who you're dealing with
"Glitch Gremlin" is an independent IT service provider offering data recovery, network and security setup, computer repair, and custom automation. In these terms, "I" / "me" means the provider and "you" means the client requesting work.
2. No guarantee of results
I'll always do my best, but some outcomes can't be promised. Data recovery in particular depends on the physical and logical condition of your device — recovery is never guaranteed, and some data may be unrecoverable regardless of effort. Quoted timeframes are estimates, not commitments.
3. Back up before you hand anything over
Repair, recovery, and configuration work carry an inherent risk of data loss. Where possible, keep your own backup of anything important. I am not liable for loss, corruption, or deletion of data that occurs during or after work, including pre-existing damage or failures that surface during the job.
4. Authorized work only
I only work on systems, networks, and accounts that you own or are explicitly authorized to control. Any security testing, auditing, or configuration is performed strictly with the documented permission of the system's owner. You confirm you have the right to authorize the work you request. I do not perform unauthorized access of any kind.
5. Limitation of liability
To the maximum extent permitted by law, my total liability for any claim arising from the work is limited to the amount you paid for that specific job. I am not liable for indirect, incidental, or consequential losses — including lost profits, business interruption, or loss of data — even if the possibility was known.
6. Payment & diagnostics
Pricing is agreed before work begins. A diagnostic or assessment fee may apply and may be non-refundable even where a problem can't be resolved, since the assessment itself is the work performed. Specifics are confirmed in writing per job.
7. Your responsibilities
You agree to provide accurate information about the problem, the device, and any passwords or access genuinely needed for the work, and to disclose known issues. Giving me access to a system is your confirmation that you're entitled to do so.
8. Confidentiality & NDAs
I treat data I encounter during a job as confidential and won't share or use it beyond what's needed to do the work. Mutual non-disclosure agreements are welcome and, for sensitive jobs, encouraged — I'm happy to sign yours or provide a standard one. An NDA covers confidentiality of information shared in both directions; it does not transfer liability for hardware, software, or data failures that originate on your end (see section 3 and 5). If, in the course of legitimate work, I encounter material I'm legally required to report, I'll comply with the law.
9. Changes
These terms may be updated; the version in effect is the one published when your job is agreed. Engaging my services means you accept these terms.
Your privacy, handled.
Personal privacy is a core value at Glitch Gremlin — not an afterthought. Here's exactly what I collect, why, and how it's protected. Last updated: .
1. What I collect
When you use the contact form, I receive the name, email, service type, priority, and message you provide. During a job, I may necessarily encounter data on your devices or systems. I don't run analytics trackers or advertising cookies on this site, and I don't build profiles on visitors.
2. Why I collect it
Solely to respond to your inquiry, carry out the work you've requested, and keep basic records of jobs done. I don't use your information for marketing unless you explicitly ask to hear from me.
3. What I never do
I don't sell, rent, or trade your personal information. I don't share it with third parties except where strictly necessary to deliver a service you've requested (for example, a parts supplier for a repair) or where the law requires it. Your data is not a product.
4. NDAs & confidentiality
I sign mutual non-disclosure agreements as standard practice and recommend them for any sensitive job. Anything I see on your systems stays between us. NDAs cover the secrecy of information — they're about trust, not about shifting responsibility for technical failures (see the terms for how liability works).
5. How it's protected
Communications come to a privacy-focused encrypted email provider. Devices and data in my care are kept secured and access-controlled while a job is active. I keep what I hold to the minimum needed.
6. How long I keep it
Recovered or accessed client data is returned or securely wiped once the job is complete and you've confirmed you have what you need. Basic job records (who, what, when) may be kept for a reasonable period for warranty, accounting, and legal reasons, then deleted.
7. Your rights
You can ask what personal information I hold about you, ask me to correct it, or ask me to delete it — and I'll honor that unless I'm legally required to retain something. Depending on where you live, you may have additional rights under laws like the GDPR or CCPA; I aim to respect those regardless of location.
8. Contact about privacy
Questions, access requests, or deletion requests: email itsglitchgremlin@proton.me and I'll respond promptly.